Given the number and scope of regions in The Long Dark, some of our more adventurous (or unfortunate) players have been travelling off the beaten path and finding themselves stuck in strange places. While we strive to fix these "terrain traps" before we release a new region or change an old one, a few can slip through and we're grateful when our players bring these to our attention so we can fix them as quickly as possible.
Firstly, please submit a ticket through our Support Portal, and attach the following information to your request:
1a) If you are on PC, Linux, or Mac, please take a debug screenshot using the F8 button on your keyboard. (A regular screenshot won't give us the information we need to properly diagnose the issue.)
An example of a debug screenshot. Additional information, used to diagnose the issue, is shown in yellow.
1b) If you are on Xbox or PS4, please take a photo of the spot you are stuck in and describe the location as best as you can, including the region name and your approximate location. Taking a photo of the map and circling the location you are in is also extremely helpful.
3) Describe the path you took to get to this location.
4) If you are on PC, Linux, Mac, or PS4, please find and attach your save file according to the following instructions: https://hinterlandgames.zendesk.com/hc/en-us/articles/360020342871-Locating-your-Saved-Games-Folder
With your ticket safely submitted, there are a few things you can try to get yourself unstuck:
1) If your game hasn't been saved since you fell into the trap: don't use a bedroll, pass time, or move if you're in danger of spraining yourself, as these actions will overwrite your old save. You may end up losing some progress, but it will ultimately be easiest for you to exit the game and reload your most recent save.
If you've become sprained or have otherwise saved in the terrain trap, there are still a few things you can try:
2) Crouch and walk aggressively forward against all the "edges" of the spot you're stuck in. If it seems like you can slowly make your way up any of the edges, keep pressing forward along that edge and you may be able to escape the area.
3) Repeatedly crouch and stand while moving forwards in the direction that looks like it has the lowest slope angle. It may take some time, but if you feel like you are making forward progress, this may allow you to force your way out of the terrain trap and resume normal play.