Sometimes Support will request a copy of your save file to help investigate an issue. Here's how to find them on different types of computers.
Remember that on your system, USERNAME would be replaced with your own username.
Location on Windows (Steam, Epic Games)
In Windows File Explorer, go to
C:\users\USERNAME\AppData\Local\Hinterland\TheLongDark
If you are playing on The Long Dark - Public Test Branch, the folder will be located here instead:
C:\Users\USERNAME\AppData\Local\HinterlandTest2\TheLongDark
Location on Windows and Xbox (Play Anywhere)
Save files will sync across Xbox and Windows 10 platforms so it's easy to find your Xbox save files on your home PC. Simply log in to the Microsoft Store under the same credentials as your Xbox and install The Long Dark. After launching the game you should find your save folder in the location below. If you already play on Microsoft Store, then your files can be found in the same location:
C:\Users\UserName\AppData\Local\Packages\27620HinterlandStudio.30233944AADE4_y1bt56c4151zw\SystemAppData\wgs
Location on Mac/OSX
In the Finder menu, select Go/Go To Folder
Copy in this path:
/users/USERNAME/.local/share/Hinterland/TheLongDark
If you are playing on The Long Dark - Public Test Branch, the folder will be located here instead:
/users/USERNAME/.local/share/HinterlandTest2/TheLongDark
Location on Linux
/home/USERNAME/.local/share/Hinterland/TheLongDark
If you are playing on The Long Dark - Public Test Branch, the folder will be located here instead:
~/Library/Logs/Hinterland/tld