If the game is crashing, won't start, or seems to have glitchy graphics, please follow these troubleshooting steps to help rule out common issues.
Reboot your system
Fully power down your system, then switch it back on. This will help flush any lingering system issues that might interfere with the game.
Check your game files
If you play on Steam, the easiest way to check that all your game files have installed correctly is to Verify them through the Steam Client:
- In Steam, go to your Library
- Right Click on the game title
- Select Properties
- Switch to the Local Files tab
- Click Verify Integrity of Game Files...
If you have the game on another Platform, such as the Windows Store, Xbox One, or PS4, try uninstalling the game, rebooting your system, then reinstalling.
Update your System
Check that your Operating System and Graphics Drivers are fully updated.
Set alternative Launch Parameters - also suitable for Linux and Mac graphical issues
The game defaults to later versions of DirectX, however not all systems are compatible with these newer display APIs
If needed, you can instruct Steam to run the game using OpenGL instead:
- In Steam, go to your Library
- Right Click on the game title
- Select Properties
- In the General tab, enter the following in the Launch Options text field:
-disable-postprocess
- Then close.
You can also launch the game in alternative modes using the .bat files which are installed to the same folder as the game's executable (exe) file.
Download this C++ Redistributable Package (Windows only)
If you are using Windows, check to see if you are missing this package:
This package is normally installed with the game, however in the case of an error, you may need to download it manually from Microsoft. If you have it installed already, consider removing and reinstalling it.
We recommend downloading both the x86 bit and x64 bit versions of this package.
Disable GPU Scaling
Many graphics cards have scaling systems that help older games display on newer systems. However GPU scaling settings can sometimes interfere with newer games' ability to display correctly.
GPU scaling can usually disabled from your Graphics Card's Control Panel.
For example, if you have an NVIDIA graphics card you would open your NVIDIA Control Panel, find the Adjust Desktop Size and Position page, and change "Aspect ratio" to "No scaling."
Contact Support
If you have followed the troubleshooting steps above but continue to have difficulties, or have questions about how to do these steps, you can contact us directly for help.
If possible, please let us know what steps you have already tried and attach your Session Log file.