Sometimes Support may request a copy of your save file to help investigate an issue. Your files will be located in your saved games folder. Here's how to find that on your computer. *Please note, on your system, USERNAME will be replaced with your username.
If you are having trouble with a Survival save, please open the folder named 'SURVIVAL'. Your saves will be titled 'sandbox', and will display the date it was last saved.
Location on Windows (Steam, Epic Games)
In Windows File Explorer, go to: C:\users\USERNAME\AppData\Local\Hinterland\TheLongDark If you are playing on The Long Dark - Public Test Branch, the folder will be located here instead: C:\Users\USERNAME\AppData\Local\HinterlandTest2\TheLongDark |
Location on Windows and Xbox (Play Anywhere)
Save files will sync across Xbox and Windows 10+ platforms so it's easy to find your Xbox save files on your home PC. Simply log in to the Microsoft Store under the same credentials as your Xbox and install The Long Dark. After launching the game you should find your save folder in the location below. If you already play on Microsoft Store, then your files can be found in the same location: C:\Users\UserName\AppData\Local\Packages\27620HinterlandStudio.30233944AADE4_y1bt56c4151zw\SystemAppData\wgs |
Location on Mac/OSX
In the Finder menu, select Go/Go To Folder Copy in this path: /users/USERNAME/.local/share/Hinterland/TheLongDark
If you are playing on The Long Dark - Public Test Branch, the folder will be located here instead: /users/USERNAME/.local/share/HinterlandTest2/TheLongDark |
Location on Linux
/home/USERNAME/.local/share/Hinterland/TheLongDark
If you are playing on The Long Dark - Public Test Branch, the folder will be located here instead: ~/Library/Logs/Hinterland/tld |